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Study on Best Practices in Using ODR

Cover_223_EC_Study on Best Practices in Using ODR
Published Date January 2023
Type of Publication Reports
Publication Under Economic Committee (EC)
Accessed 918
Pages 38
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Online Dispute Resolution, or ODR, has the potential to align the justice system with our digital society through use of advanced technologies. As more APEC providers and economies roll out ODR, concrete recommendations to guide existing players and new market entrants are crucial so that all get ODR right. This study details best practices in designing ODR platforms using a user-centric approach, basic principles relating to ODR providers and neutrals, special considerations regarding the use of ODR in courts, and extending the use of ODR in consumer cases.