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ODR Providers

Businesses may choose one of the ODR providers listed below to resolve their business-to-business cross border disputes.

All listed providers have self-certified their compliance with the APEC ODR Collaborative Framework and the Model Procedural Rules.


What you should know before selecting an ODR provider:

Each ODR provider supplies its own ODR platform.
ODR providers may charge a reasonable fee, proportionate to the amount in dispute.
You should consider adding the name of the ODR provider to the dispute resolution clause in your contracts. 

APEC assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by the ODR providers listed in this Directory.

Before hiring an ODR provider, you should exercise careful judgment and take independent advice if necessary.

List of ODR providers:

The following are partnering ODR providers under the terms of the APEC ODR Collaborative Framework and Model Procedural Rules

  • ODR Service Providers

eBRAM International Online Dispute Resolution Centre Limited (eBram), Hong Kong China

Guangzhou Arbitration Commission (Online GZAC), China

China International Economic and Trade Arbitration Commission (CIETAC), China

U&I Advisory Service, Japan

CPR Dispute Resolution Services, USA